SHIPPING & RETURNS

SHIPPING POLICY

Please note that it may take up to  2 weeks to process your order.  If you need your order expedited, please send an email to see if we can accommodate your request.  All products ship exclusively through the United States Postal Service. US destinations orders will ship first class mail with delivery confirmation for tracking.  Average shipping times as stated by USPS are 3 – 5 business days.  Please remember that business days do not include weekends or holidays. We ship orders weekly, unless otherwise.

Special Notes:   Orders are not shipped on Sundays or major US National holidays

Once your order has shipped, you will receive tracking information by email.  If you do not receive this information, please contact us at info@urbanrootscompany.net.

International destinations- We are unable to ship international as we do not have licenses to ship seed products internationally.

RETURN & EXCHANGE POLICY

Our work is 100% handcrafted.  Slight variations in color and size are considered part of the unique handcrafted process and are to be expected.  Due to the handcrafted nature of our products, all sales are final on wholesale orders. 

No returns will be offered on the basis of product color or size. 

Urban Roots does not replace, refund or exchange products that have been purchased from one of our retail partners.  

Additionally, we do not accept cancellations. 

If you have any questions or issues, we encourage you to contact us.